We are recruiting for a new receptionist!

Posted on 10th January 2020

We are recruiting for an efficient and responsive individual to join our well-established clinic in Cheadle. We are looking for someone enthusiastic, motivated and dedicated to join our friendly team.
The successful applicant will have the confidence and ability to liaise with patients, employees, managers, stakeholders and the general public in a professional manner, delivering the highest levels of customer service (both face to face and over the telephone).
This is a fast paced and exciting role which would suit someone who enjoys working as part of a team, with at least one-year reception/customer service experience, excellent organisational and communication skills.

Employee Benefits

  • A supportive working environment
  • Competitive rates of pay
  • 5 weeks paid holiday
  • Pension scheme with employer contribution
  • Costs covered for DBS check
  • Opportunity for role development

Employment type

Permanent, part time.

Job function

Administrative

Industries

Health

 

Receptionist Job Specification

Receptionist, Part time (21 hrs), Permanent Position: Monday-Wednesday: 9am – 4pm, £9282 per annum, Cheadle, Stockport.

Responsible to:

 

The Practice Manager and Senior Management team of Neurological Physiotherapy.

 

The Role:

Our busy and well-regarded clinic is looking for a reliable and dedicated receptionist to handle client-facing duties as well as general office management tasks. The ideal candidate has excellent communication skills, ability to multitask, and a positive attitude.

Responsibilities:

  • Greet all callers/patients/visitors in a professional manner, responding accordingly and referring where relevant.
  • Answer incoming calls and manage calls accordingly (i.e. directly, transfer, message taking).
  • Regularly check answerphone, log messages on clinic database and task practitioners where appropriate.
  • Manage daily patient appointments and future appointment/room bookings.
  • Process new referrals, update treatment authorisations and patient records.
  • Handling and processing treatment payments.
  • Housekeeping of clinic rooms ensuring rooms kept tidy and stock maintained.
  • Printing, copying, scanning, faxing and mailing of documentation.
  • Order taxis for patients.
  • General admin duties and supporting the clinic Administrator and Practice Manager.
  • Maintain an efficient and up to date filing system for new referrals and scanning.

Essential skills:

  • A minimum of one year’s reception/customer service experience.
  • Previous experience of managing a busy reception desk and answering calls on main telephone system.
  • A warm and personable demeanour with patients and ability to support individuals with physical/communication/cognitive impairments.
  • Excellent organisational and communication skills.
  • Highly competent in using databases.
  • Proficient in Excel, Word and PowerPoint.
  • Experience of setting up and maintaining basic spreadsheets/filing systems.
  • Able to work to set procedures and guidelines.
  • Able to handle sensitive information appropriately and maintain patient confidentiality.

Only applicants who provide a covering letter, up to date CV and two referees will be considered for interview.

Please send your applications to practicemanager@neurologicalphysiotherapy.co.uk

The closing date for applications is 4pm, Thursday 23rd January 2020.

Interviews will take place on Wednesday 29th January 2020.

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